SMS Privacy Policy

Shield Chiropractic Center
Effective Date: Aug. 20, 2026
Last Updated: Aug. 20, 2026

Shield Chiropractic Center respects the privacy of individuals who communicate with our office by text message. This SMS Privacy Policy explains how mobile telephone numbers, text-messaging consent, and related information are collected, used, and shared in connection with our SMS text messaging services.

This policy applies specifically to SMS and text messaging communications. Additional information about our general website privacy practices is available in our Website Privacy Policy. Information concerning protected health information and your rights under HIPAA is addressed separately in our Notice of Privacy Practices.

SMS Text Messaging Privacy

Shield Chiropractic Center may collect your mobile telephone number when you provide it to us through patient forms, appointment scheduling, telephone communications, or other interactions with our office.

If you consent to receive text messages, Shield Chiropractic Center may use your mobile number to send:

  • Appointment confirmations and reminders

  • Scheduling messages

  • Account notifications

  • Patient-care communications

  • Responses to your inquiries

  • Other office-related information

Message frequency varies depending on your appointments and interactions with our office. Message and data rates may apply according to your wireless carrier and service plan.

SMS Consent

Your consent to receive text messages is voluntary.

Consent to receive text messages is not a condition of purchasing services or receiving treatment from Shield Chiropractic Center.

You may withdraw your consent to receive text messages at any time by replying STOP to any text message from Shield Chiropractic Center.

You may receive one final message confirming that you have been unsubscribed. You will not receive additional SMS messages unless you opt in again.

For assistance, reply HELP or contact our office directly.

How SMS Information Is Used

Mobile telephone numbers, text-messaging consent, and related information may be used to:

  • Deliver appointment reminders and confirmations

  • Coordinate scheduling

  • Provide office or account notifications

  • Communicate information related to patient care

  • Respond to questions or communications you initiate

  • Administer and maintain our text messaging services

  • Process opt-in, opt-out, and assistance requests

Shield Chiropractic Center does not use SMS consent information for unrelated third-party marketing or promotional purposes.

Sharing of Mobile Information

Mobile information, text-messaging opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Information may be provided to service providers, telecommunications carriers, aggregators, messaging platforms, and other vendors that assist Shield Chiropractic Center in delivering and administering text messages.

These service providers may process information as necessary to provide messaging services on behalf of Shield Chiropractic Center.

ChiroTouch

Shield Chiropractic Center may use ChiroTouch or related ChiroTouch services to facilitate patient communications and text messaging.

Information processed through ChiroTouch may be subject to applicable agreements, privacy protections, security requirements, and other terms governing ChiroTouch's services.

Use of ChiroTouch for patient communications does not change Shield Chiropractic Center's responsibilities concerning protected health information or patient privacy.

For information concerning the use and disclosure of protected health information and your rights under HIPAA, please review our Notice of Privacy Practices.

SMS Security

SMS text messaging may not be completely secure.

Please do not send sensitive medical, financial, or personal information through text messages unless specifically instructed by Shield Chiropractic Center to use an appropriate method.

When sensitive patient information needs to be communicated electronically, Shield Chiropractic Center may direct you to another communication method or service.

Message Delivery

Wireless carriers are not responsible for delayed or undelivered messages.

Message delivery may be affected by your:

  • Mobile device

  • Wireless carrier

  • Wireless coverage

  • Service availability

  • Network conditions

Shield Chiropractic Center cannot guarantee that every SMS message will be received or delivered within a particular period of time.

Opting Out

You may stop receiving text messages from Shield Chiropractic Center at any time by replying:

STOP

You may receive a final confirmation that your number has been unsubscribed.

If you later wish to receive messages again, you may be required to provide new consent.

Help

For assistance with Shield Chiropractic Center text messages, reply:

HELP

You may also contact us directly:

Shield Chiropractic Center
809 North Justice Street
Hendersonville, NC 28791

Phone: (828) 693-8691
Email: ShieldChiropractic@gmail.com

Related Policies

Please also review:

The SMS Terms & Conditions describe the terms governing participation in Shield Chiropractic Center's text messaging program.

The Website Privacy Policy describes privacy practices applicable to the public Shield Chiropractic Center website.

The Notice of Privacy Practices describes how Shield Chiropractic Center may use and disclose protected health information and explains patient rights under HIPAA.

Changes to This SMS Privacy Policy

Shield Chiropractic Center may update this SMS Privacy Policy when its messaging practices, service providers, legal requirements, or technologies change.

The current version will be posted on the Shield Chiropractic Center website with an updated effective date or last-updated date.